Einstein for Aspergers Essay Example for Free

Einstein for Aspergers Essay Einstein a Case Study for Aspergers Christina Parker PSY 410 February 6, 2012 Dr. Melda Jones Einstein a Case Study for Aspergers Mental illness has existed as long as humans have, but only in the last hundred years or so have psychologist started to truly understand mental illness. There is still much, that is unknown about mental illness and human behavior. One mental disorder that was added to the Diagnostic and Statistical Manual of Mental Disorders (DSM-IV) in 1994 is Asperger’s Disorder. This disorder is usually diagnosed in early childhood, but in Albert Einstein’s time Asperger’s Disorder was unknown. Einstein had many of the diagnostic criteria for Asperger’s Disorder but was not diagnosed. Einstein was quiet and withdrawn, but had an amazing mind for mathematics. In comparison, Temple Grandin was diagnosed with Asperger’s Disorder and has many of the same mannerisms as Einstein. Overview of Asperger’s Disorder’s History Dr. Hans Asperger studied children that acted differently from others in the 1940s. Dr. Asperger called these children â€Å"Little Professors† because they were so interesting. In 1980s Dr. Lorna Wing called children with Asperger’s (AS) high-functioning autism individuals. In 1994, the Diagnostic and Statistical Manual of Mental Disorders (DSM-IV) added AS. Asperger’s Syndrome (ASD) is a distinct group of neurological conditions characterized by greater or lesser degrees of impairment in language and communication skills with repetitive or restrictive patterns of thoughts and behaviors. There is no known cause or treatment for AS. The parents of children with AS often by or before the child’s third birthday sense that something is amiss in his or her child’s behavior or developmental skills. Two out of 10,000 children statistically diagnosed with AS or ASD. Boys are three to four times more likely than girls to have AS or ASD. The children exhibit delayed psychomotor skills (crawling and walking), and have problems with communicating and socializing with other children. AS children have an obsession with one topic or interests excluding other topics and interests. AS children have a formal speech that lacks rhythm and modulation. AS children appear clumsy when they walk and may have delayed motor skills (catching a ball, pedaling a bike, and other skills). The cause of AS or ASD is unknown but is thought to be genetic because AS tends to run in families. The part of the brain that controls social behavior functions differently or develops differently from other children without AS. The part of the brain that controls body movements and balance are also different in AS children than other children. ASD is a high-functioning autism disorder. Autism and Asperger’s Syndrome Explained There is no known cause of autism. Research today is using MRI imaging to determine how the Autism brain is structured. Dr. Grandin explains her condition like this: The brain is an office; the frontal lobe is the office manager. The other compartments of the brain are like the many departments in an office. The office departments do not communicate well between the other offices such as sales, product development, management, and so on. The autistic brain has to be understood and trained in a way that works best for the individual. No one treatment works for every autistic individual. Finding what motivates the individual’s fear and helping the individual to overcome or change the environment to a less chaotic one will help the individual to learn and progress. Autistic individuals do not understand facial expressions or tone changes in voices. Behavioral issues such as defecation and twitching are common with Asperger’s and Autism. Individuals with Asperger’s Syndrome are high-end functioning Autistic individuals. To understand Autism and Asperger’s Syndrome, Dr. Grandin suggests that people move away from language. The nonverbal child does not understand language. The nonverbal child is sensory-based and has a complex disorder that is based on sights, sounds, smells, and touch. Cultivating the way the individual’s method of thinking will prevent fear that causes anxieties will help the individual progress. Autistic individuals have high IQs and the ability to concentrate on one subject for a long time. Most autistic individuals are gifted in math, sciences, computers, tables, astrology, and other nonsocial areas that rely on thinking skills. A Look at Einstein and Grandin Albert Einstein Albert Einstein was born in 1879 to Hermann and Pauline Einstein (a middle-class German-Jewish family). Einstein scarcely spoke and was quiet more than backward as a young child. His sister remembers his concentration and ability to build tall houses and multiple storied levels of playing card houses. At age 4 or 5 Einstein marveled at how a magnetic compass needle invariably swung northward. This caused Einstein to conclude that something invisible was behind everything sparking his interest in Physics at a young age. As late as age nine Einstein was hesitant to speak, and did so pausing to select his words carefully. His parents feared that he was below average in intelligence. At the age of 12 Einstein’s love for mathematics and physics was sparked by a booklet on Euclidian Plane Geometry. This booklet proved to Einstein that there was a lucidity and certainty in theory and made an impression on him permanently. School depended on memorization and arbitrary authority of the teachers and faculty and was not conducive to Einstein’s way of learning. At 15 Einstein quit school and moved to Italy with his family where his family was trying to start a business. He studied Mathematics, Physics, and Philosophy at home. His uncle, an engineer, and a medical student who ate with his family once a week are credited with stimulating Einstein’s young mind. Was Einstein’s brain different? Einstein died in 1955 and gave his brain to science. A pathologist named Thomas Harvey quickly preserved his brain, and made samples, and sections. Pathologists Harvey concluded that other than Einstein’s brain seeming smaller than most brains, his was not unusual. Sandra F. Witelson and colleagues studied Einstein’s brain again in 1999, and discovered that it lacked a wrinkle found in other brains (the parietal operculum), and other regions on each side of Einstein’s brain appeared to be larger and unusual features in the inferior parietal lobes thought to be the area of visual imagery and mathematical thinking. This concludes that Einstein’s brain was more equipped by this region than most individuals. Does this prove or disprove that Einstein had Asperger’s? There is no conclusive historical evidence to determine if Einstein had Asperger’s. What we do know is Einstein was capable of deep concentration, and had perseverance. He graduated without distinction, his learning style and the school learning system of his time did not get along. He sought physics because he could seek out paths that led to the depths. In other words Einstein preferred to be free to think on the invisible things behind things. It was Einstein’s ability to think deeply on physics that put him first in the race to the theory in relativity. Einstein made friends with colleagues like Marcel Grossman, Michele Besso, Paul Ehrenfest, and Freidrich Adler. His wife Mileva Maric was the only female in his physics class. Even though Einstein renounced his German citizenship when he left Germany for Italy, he could not resist the invitation to Berlin’s Prussian Academy of Sciences, he had no teaching duties and access to the greatest scientific minds of his day. Fame in physics starved and destroyed his marriage to his wife Mileva, and then divorced in 1919. The same year of his divorce Einstein married his cousin whom he had an affair with since 1914 and settled with Elsa Lowenthal and her two daughters until his death in 1955. Einstein as a young boy, a young teen, a young man, and an older man (Image  © The Albert Einstein Archives, The Jewish National ; University Library, The Hebrew University of Jerusalem, Israel. ) Temple Grandin Dr. Temple Grandin was thought to be different by her Mother from a very early age. At two Dr. Grandin could not speak and exhibited behavioral issues. Her Father and consulted doctors wanted to put Dr. Grandin in an institution. Dr. Grandin’s Mother would not have her daughter put in an institution. Instead, Dr. Grandin’s Mother sent her daughter to private schools and to private speech therapy. Dr. Grandin was teased as a child in school. Dr. Temple states that early intervention is vital to best outcomes in autistic children. According to Dr. Grandin there are three types of Autism thinkers: Visual, Pattern, and Word. Visual thinkers are terrible at algebra and good at geometry. Pattern thinkers have difficulty with reading. Word thinkers are good with facts in favorite subjects. Dr. Grandin thinks in pictures, sees a series of slides like a search engine. During her lecture Dr. Grandin was tired from air travel and this caused her to lose train of thought if movement or noises were made by audience. Dr. Grandin explained that she cannot screen out the sensory issues that trigger her distractions. Dr. Grandin admits to having panic attacks, and anxiety. Anti-depressants help autistic individuals overcome anxiety, panic attacks, and OCD issues. Dr. Grandin correlates animal behaviors and fears with autism and how people handle animals also can be used to handle autistic individuals. When Dr. Grandin was born her parents were told she had infantile schizophrenia. Since her birth two Doctors one in the United States named Dr. Leo Canner and one in Canada named Dr. Asperger began studying children who displayed certain characteristics: no facial expression, lack of social skills, the ability to concentrate on one subject, and certain other emotional, cognitive, and behavioral components. Dr. Grandin was born in Boston, Mass. on August 29, 1947. Dr. Grandin has earned degrees from Franklin Pierce College, Arizona State University, University of Illinois, and has earned Honorary Doctorates from McGill University, University of Illinois, and Duke University. The United States and Canada Meat Plants use Dr. Grandin’s equipment designs developed for Animal Welfare Guidelines. Dr. Grandin’s focus of study is in alleviating anxiety of intense fear and hypersensitivities to sound in Human and Animal populations. Dr. Grandin wrote autobiographies of her life with autism, which amazed the autistic community (Thinking in Pictures and Other Reports from My Life with Autism- 1995, and Emergence: Labeled Autistic – 1986). Dr. Grandin, has acquired many awards, lectures all over the United States, was inducted into the Cowgirl Hall of Fame and is a member of the board of directors Autism Society of America. Dr. Grandin has developed her own website: www. grandin. com to communicate with people on the subject of autism, and animal handling. Humane groups recognize Dr. Grandin’s work to alleviate animal fears, and her biography featured on HBO has won several Emmy Awards, a Golden Globe, and Peabody Award in 2011. Dr. Grandin has written several books, chapter books, journals, and other publications proving that people with Asperger’s and Autism can succeed. Conclusion There is so much that humanity does not know about human behavior and mental illness, but psychology continues to make advancements in the area. Asperger’s Disorder is just one example of how psychology has advanced. In Einstein’s time there was not a name for his â€Å"weird quirks†, but by the time Temple Grandin was born these similar â€Å"quirks† were known as Asperger’s Disorder. Einstein was brilliant in mathematics and similar fields of study, but could not form true intimate bonds with other people. Dr. Grandin was also brilliant but in another area of study and she also cannot form true intimate bonds with people.

C20th Century Drama English Coursework Essay Example for Free

C20th Century Drama English Coursework Essay This particular play is A view from a Bridge written by Arthur Miller. Arthur Miller was born on October 17th, 1915, in New York City. His parents were both Illegal Immigrants in the United States, which links to the background of the play. A view from the Bridge was first produced as a one-act play in verse 1955; Arthur divorces his wife to marry his co-star actress Marilyn Monroe Miller has now become Americas worlds popular playwrights. Most of his plays are about the society and the responsibilities of its relation. But also in all the plays they hide a deep considerate of how people act and behave with the situation of life around them. These obstacles they face which they have to successfully defeat over. A view from a Bridge has its roots in the late 1940s when Miller was interested in the work and lives of New York. Miller purposely wanted the play to be a modern version of a Greek Tragedy, which a main character is faced with trying, daring situations, which cannot be escaped from. In this play a tragic hero commits an offence unexpectedly. He then learns from his misdeed and therefore must die for his actions. Then as it is a Greek Mythology the Gods restores the Universe. In this play the Hero is inked onto a man named Eddie Carbone. He is uniquely and ordinary everyday man. Courteous, hard working and a man that people liked. This play is themed on the background of Italian origins, which relates to the dispute of Italians and Americans. This is introduced with Alifieris Speech; This is Red Hook not Sicily now we are civilised, quite American. Now we settle for half. In no longer keep a pistol in my filling cabinet This reflects with the context of the play and links with the storyline. It also reflects on the reason of the main cause concluding to the violence. The story is also based on the American Dream that any person can accomplish what and no matter what upbringing culture or race. He has added this, as in that period of time the American Dream was quite popular which was appropriate for it to relate the aspects of their life. Arthur Miller has produced the main character being the lead role of the play. Eddie Carbone is an Italian Longshoreman working on the New York docks. Eddie is a simple hard workingman who worked on the piers. When his wifes cousins were sent, Marco and Rodolfo, he agrees to refuge them as illegal immigrants from Sicily. First signs of disturbance are when Catherine starts to show attraction to Rodolfo, at this Eddie disapproves. This is because of Eddies over protectiveness towards Catherine. His possessive behaviour towards Catherine brings him to envy towards Rodolfo. Out of anger and rage at the end Eddie reported them to the Immigration Beaureu. In response of ferocity Marco decides to kill Eddie, but Eddie kills himself with the knife. In one section of evidence, which relates to his own downfall is the possessiveness of Catherine. Catherine is Eddies orphaned Niece. In the first scene the audience is immediately given the information that Eddie has a peculiar concern towards his niece. He mentions and details out of her dress sense and suggest it is too short. The evidence showing that he is overprotective is when he indicates that she is walking wavy. I dont like the looks theyre givin you in the candy store the heads are turnin like windmills. In this it is brought immediately to the audience attention of the over protectiveness for his own nice. His concern and obssesiveness of his actions may have a hidden feelings that Eddie has for Catherine. An uncertainty of more than relative love is present with the way he feels for Catherine. Toe Eddie Catherine represents to him as just a baby and therefore she does not understand these things but this is a cover up for his possessive behaviour. In Act 1 page6-10 I suggest his behaviour is both possessive and protective but more possessive. As the conversation of Beatrice, Eddie and Catherine it shows that Eddie treats Catherine like a child, and not the rightful age that she should be treated. The relationship between Eddie and Catherine changes with the arrival of Marco and Rodolfo. As they talk and get to known each other Catherine shows an interest to Rodolfo as she keeps gesturing to Beatrice Hes a real blond He then sings to her Paper Doll, but in a kindest way Eddie tells him to stop. Also that is when the changes of Eddies behaviour begin. He embarrasses Catherine by telling her to go ahead meaning get out. Eddie again tries to humiliate Catherine so that Rodolfo will lose interest by telling him that she wants to be an actress meaning shes a drama queen. But Rodolfo flirts back by saying

Improving Tissue Support- Altered Cast Technique

Improving Tissue Support- Altered Cast Technique ABSTRACT Aim: Cast partial denture made using altered cast technique creates an environment in which the teeth and the edentulous tissues support the denture bases as compatible as possible, resulting in a more stable cast partial denture. Background: The tissues of the edentulous ridge in distal extension removable partial denture are liable to be displaced under occlusal pressure. This is a result of the displaceability of the mucosa. The difference between the resiliency of the residual ridge tissues and the teeth causes disparity of support, that causes the denture to rotate about its distal abutment, inducing heavy tortional stresses on the teeth and possible traumatisation of alveolar ridge. Studies have proved that better support and stability can be achieved in distal extension cases using functional impression along with altered cast technique. Case description: The following article is a case report of a distal extension cast partial denture using altered cast technique for better tissue adaptability and stress distribution. Conclusion: For recording Kennedy’s class I and II edentulous areas, optimum residual ridge coverage with a well fitting denture base is required. This reduces stresses, preserving the remaining supporting structures which can be achieved with the use of altered cast technique. Clinical significance: The altered cast technique allows the residual alveolar ridge to be recorded in functional form and relates to the teeth so that when the prosthesis is seated, it derives support simultaneously from the teeth and the soft tissues. Keywords: distal extension, stress distribution, functional impression, altered cast technique. BACKGROUND: The most important consideration in replacement of missing teeth for a distal extension removable partial denture as per DeVan’s statement must be â€Å"the perpetual preservation of that which remains, and not the meticulous replacement of that which has been lost.†1-4. When occlusal forces are applied to distal extension removable partial dentures, the forces must be distributed equally to the abutments and the tissues of the residual ridge.2 This cannot be accomplished on a master cast made from a single impression. A dual impression technique is used in which a â€Å"corrected cast† can be generated which can record and relate the tissues under uniform loading, distribute the load over as large an area as possible and accurately delineate the peripheral extent of the denture base.2 Functional impressions are defined as â€Å"The impression which records the form of the residual alveolar ridge under some loading whether by occlusal loading, finger loading, specially designed individual tray or consistency of recording medium.†5 Several methods may be used for registering the alveolar mucosa in its supporting form. The dual impression techniques are categorised as 1). Physiologic impression techniques. a). McLean-Hindel method, b). The functional reline method, c). The fluid wax method. 2). Selective pressure techniques.2 According to Leupold6 , the functional reline method is accomplished after the denture base has been processed onto the framework. The disadvantage being it requires a greater degree of occlusal adjustment after processing of acrylic resin and so it is necessary to modify the new denture before delivering it to the patient.6 So to overcome this the master cast is altered to accommodate the secondary impression and thus altered /corrected cast is generated.2,6. Cast partial denture made using the altered cast technique helps create an environment in which the teeth and the edentulous tissues support the base as compatibly as possible resulting in a more stable denture that improves the support for the occlusal relationship of the opposing dentition and the removable partial denture restoration.2,3. For preservation of the residual ridge, Becker and his colleagues, critically reviewed the evolution of removable partial denture and outlined six principles for its design which include a rigid major connector, multiple positive rest seats, mesial rests, parallel guide planes, the I-bar clasp design and the altered cast technique.7 This technique has the potential benefits of reducing the number of postoperative visits, preserving the residual ridges, improving stress distribution, decreasing food impaction and decreasing the torquing of abutment teeth leading to increased patient satisfaction.8-11. The following case report will explain the use of altered cast technique used in the fabrication of a distal extension cast partial denture. CASE DISCRIPTION: A 60 year old male patient reported to the Department of Prosthodontics Dr. D.Y.Patil Dental College and Hospital, Navi Mumbai with the chief complaint of missing teeth and difficulty in eating. Extra-oral examination revealed that the patient had an ovoid tapered face, with mild prognathism, competent and thick lips. Patient had a habit of cigarette smoking since 20 years and so was advised to stop the habit. Intraoral examination revealed that there was only one tooth 23 remaining in the maxillary arch and 31,32,33,41,42,43 in the mandibular arch. The teeth were lost due to caries and periodontitis. (fig.1,2) Radiographs were evaluated and the treatment was planned. Tooth supported overdenture for maxillary arch and cast partial denture for mandibular arch was planned. Diagnostic impressions were made in irreversible hydrocolloid (Imprint, DPI). The impressions were poured using dental stone (type III, kalrock) and casts were procured. For the maxillary arch, the canine was endodontically treated. Pattern resin (DPI) was then used to make a Thimble-shaped coping for the canine which will help in additional retention of the maxillary denture. Primary impression was made using irreversible hydrocolloid (Imprint, DPI) and custom tray was made. The coping was then cemented with zinc phosphate cement (Dentsply). Border moulding was done with low fusing compound (greenstick, DPI) and wash impression was made using polyether impression material (3M ESPE). Master cast was poured in dental stone (type III, kalrock). For the mandibular arch, Diagnostic cast were surveyed and cast partial framework design was planned. The design included Lingual Plate as the Major Connector, Modified Ladder shapped minor connector. RPI system was planned for the rests and guide planes on 33 and 43. Mouth preparation was done which included the preparations of rest seats on 33 and 43, guide planes on distal of canines. Composite build up on the mandibular anterior teeth was done for better anterior giudance. Impression was made in a custom tray using medium bodied polyether impression material (3M ESPE) and master cast was poured using dental stone (type III, kalrock). Cast partial denture framework was fabricated on the master cast. The cast partial denture framework was checked on the master cast and in the patient’s mouth for the fit. (fig.3,4). The cast partial framework was used as a part of the custom tray for recording the functional impression. Spacer wax (DPI) was adapted on the saddle area of the framework and acrylic custom tray was made using Self cure acrylic resin material (DPI). The custom tray was checked in the patient’s mouth for correct extension. Border moulding was done using low fusing impression compound (green stick, DPI). Spacer wax was removed to provide space for the wash impression material. Tray was coated with a layer of adhesives so that the elastomeric impression material adheres to it. Wash impression made using polyether impression material (3M, ESPE). The master cast was sectioned into 3 pieces with the help of a hand saw and the distal edentulous area was removed. (fig.5). The wash impression made on the framework was placed on the sectioned master cast making sure that it seats completely in the rest seat areas. (fig 6). The entire assembly was sealed using utility wax to prevent its dislogement or movement during pouring of the cast. Beading and boxing was done around the framework and sectioned master cast and the impression was poured using a different coloured dental stone (type IV, kalrock) to distinguish with distal extension areas. The cast thus obtained was the altered cast. (fig.7). Jaw relation was recorded and teeth arrangement was done. Try in of the maxillary and mandibular trial dentures was done and dentures were fabricated using Heat cure acrylic resin (Leucitone,Dentsply). At the denture insertion stage dentures were checked in the mouth for retention and stability. (fig. 9,10). Post insertion instructions were given and follow up at the interval of 1month and 3 months was done. DISCUSSION: The fabrication of distal extension partial denture is a difficult task since it involves taking support from both the tissues and the teeth. Both of them have different amount of movements when forces of mastication are applied to them. Thus, the use of special impression techniques becomes necessary. However, in some cases, soft tissue displacement is slight. As a result, the functional and anatomic contours of the ridge may be virtually identical. However, that was not in this case. The decision to use dual impression technique along with altered cast technique was determined in the beginning using a test. Here, first the acrylic denture base was made on the diagnostic cast and placed in the mouth and finger pressure was applied to the base. There was some amount of lift seen in the framework suggesting that there was some soft tissue displacement. So by using the dual impression technique we can get a precise and functionally formed denture border and seal.2,3,7,8. The dual impre ssion used is indicated for mandibular distal extension cases because of a limited ridge area, the mobility of the floor of the mouth, to record the stress bearing area and proper peripheral extension.2 There are two categories of dual impression techniques mainly the physiologic impression techniques and selective pressure techniques. Physiologic impression techniques record the tissues of the residual ridge in its functional form by placing an occlusal load on the impression tray during impression procedures. The methods are the McLean-Hindels method; the functional reline method; and the fluid wax method.2 The need for physiologic impressions was first proposed by McLean and others. He recorded the tissues of the residual ridge in a functional form and the remaining teeth in anatomic form. However the disadvantage of this technique being that the dentists could not produce the same functional displacement generated by occlusal forces because of design of tray being used.2,12 In response to this shortcoming, Hindel developed his impression procedure by modifying the tray as a result of which the finished impression was a reproduction of the anatomic surface of the ridge and the surfaces of the teeth. Disadvantage being that the tissues recorded in this technique continue to be in a functional form all the time. This results in compromised blood flow with adverse soft tissue reaction and resorption of the underlying bone. Also sometimes because of this there is presence of premature contacts of the teeth replaced which will not be acceptable to the patients.2,13,14 The Functional Reline technique and the Fluid wax method where fabrication of the distal extension denture is done before and the new surface is added to the intaglio of the denture base afterwards. It can be done in cases where the denture becomes loose. However, as in the earlier methods this method too, has some difficulties mainly, the problems caused by failure to maintain the correct relationship between the framework and the abutment teeth during impression making procedure and also failure in achieving accurate occlusal contact following the reline procedure.1,2,3,15. To overcome this, along with this method corrected cast procedure was used yielding a better result.1,2,3,9,10,15 In the mentioned case report we have made use of the altered cast technique along with selective pressure impression procedure. The main advantage of this procedure is that the framework was ready before we make the final impression and alter the master cast. So the adaptation of the framework to the teeth and the soft tissues doesn’t change after the final impression. Also the other advantages are, 1. Remarkable stability of the denture base in distal extension removable partial dentures. 2. A positive occlusion which will be maintained for long periods of time. 3. Reduced stress on abutment teeth from unfavorable forces. 4. Reduced numbers of post-insertion adjustments.2,7,10 CONLCUSION: Fabrication of a cast partial denture for mandibular distal extension class I cases is a challenge for the prosthodontist. Several functional methods have been proposed for recording the edentulous area and the abutment teeth. An altered cast technique for fabricating cast partial denture was used in the above article. This impression technique helps in registering and co-relating tissues of different resiliency. This improves the stability and support of the denture, resulting in optimal load distribution. CLINICAL SIGNIFICANCE: An altered cast technique is a way better and faster as compared to other techniques. In this technique the cast partial framework is kept ready before the recording of functional impression. Because of the correct fit of the cast partial framework this technique helps in recording the hard and soft tissues in a better way. Thus, it can be routinely utilized for the recording of distal extension area. 1

Flourishing in Video Games: The Improvements of Child Development throu

This paper defines human flourishing as living a life of optimal functioning based upon positive productivity. What productivity is, in this sense, is undefined; leading myself to gleam from personal experience what society purports it to be. Common answers involve actions, such as working and social interaction. Self-centered hobbies, such as video games, are often left out, viewed as promoting little towards productivity and its assumed benefits. This produces tension through what is commonly considered to be positively productive towards flourishing, and a growing medium, with children especially, which proposes enjoyment through technological solitude. From this, I wonder if optimal functioning is only attainable through traditional methods of productivity as compared to the passivity gaming is perceived to promote. This paper aims to examine these claims closely in adolescents, for if a large majority turns towards video games as an extracurricular, I write it can be concluded t hat there is an aspect increasing their happiness. The truth of this shall be evaluated in this paper, lending to the larger topic of what promotes psychological happiness and optimal human functioning. Knowledge around the effects of video games produces agreement that games do not always hinder, providing benefits in developmental child growth at some points. Shelley L. Gable and Jonathan Haidt state a need to focus on psychological aspects providing benefits to mental health rather than what detracts (105-107), which I relate to popular views of most games as an unhealthy medium. Cheryl K. Olson fulfills this need, drawing upon research to examine what influences children to play video games, and its positive effects, such as creating self-developme... ...d Consequences. Mahwah: Lawrence Erlbaum Associates, 2006. 363-378. Web. 10 March 2014. Fredrickson, Barbara L. and Michael F. Losada. "Positive Affect and the Complex Dynamics of Human Flourishing." American Psychologist 60.7 (2005): 678-686. Web. 10 Jan. 2014. Gable, Shelley L. and Jonathan Haidt. "What (and Why) Is Positive Psychology?" Review of General Psychology 9.2 (2006): 103-110. Web. 10 Jan. 2014. Li, DongDong, Albert Liau and Angeline Khoo. "Examining the Influence of Actual-Ideal Self-Discrepancies, Depression, and Escapism, on Pathological Gaming Among Massively Multiplayer Online Adolescent Gamers." Cyberpsychology, Behavior, and Social Networking 14.9 (2011): 535-539. Web. 13 Feb. 2014. Olson, Cheryl K. "Children’s Motivations for Video Game Play in the Context of Normal Development ." Review of General Psychology 14.2 (2010): 180-187. 10 March 2014.

Exceptional Families United :: essays research papers

EXCEPTIONAL FAMILIES UNITED Exceptional Families United is a support group comprised of service providers and parents of individuals with special needs. This group meets monthly in Springfield. When this group was first formed, the biggest issue that the families wanted addressed was the lack of recreational opportunities for individuals with disabilities in the Springfield area. We discovered that in other areas around the state, park districts and municipalities have formed joint Special Recreation Associations (SRAs) to address the increasing demand for recreation inclusion and accessibility, as mandated by the Americans With Disabilities Act (ADA). These joint programs are authorized by law to levy their own taxes to pay for the programs, which is the real beauty of the SRA. The SRAs often employ Therapeutic Recreation and related professionals to provide a wide range of athletic and social programs for individuals with disabilities of all ages and abilities, such as swimming, camps, after school activities, shopping trips and dinner outings. In addition, the SRA helps all individuals have the chance to be included in existing park district programs by providing the necessary supports such as one-on-one assistants, staff training, sign language interpreters, transportation, and adaptive equipment to ensure a safe and successful experience for everyone inv olved. Springfield area families and individuals would benefit greatly from such a program. We have consulted with SRA administrators from around the state and the Illinois Association of Park Districts for their expertise and advice, and will have their support in presenting the idea to the mayor and park district officials in Springfield. WE NEED YOUR HELP!!!! We are seeking letters of support from local organizations that serve individuals with disabilities. A brief letter indicating your organization’s support for a SRA in the Springfield area would be beneficial and greatly appreciated.

Abilities vs. Disabilities :: Biology Essays Research Papers

Further Inside "The Center" - Abilities vs. Disabilities The Center for the Work in Barstow, CA, conceived and run by Byron Katie, was a place where people from all over the world could come and learn how to view life differently from before. Through the process of inquiry, also known as The Work, everyday folks could turn normally unpleasant experiences into opportunities, and painful ideas into insights. The result was a small culture, full of people who moved peacefully and joyously through their lives no matter what was going on around them. Tremendous flexibility to change with changing circumstances was a natural outcropping of this new way of thinking and viewing adversity. People well versed in The Work could quickly ascertain what their circumstances were, and move in accordance with the reality of their situation. As the situation changed, their movements would change with it. From the outside it appeared that there was little continuity in what these people were doing, for plans would change at a moment's notice. Katie would move faster than anyone I know. This process had the appearance of "Katie is not consistent." But in truth she was staying absolutely consistent, consistent with doing what was best at the given time with the changing circumstances. She "changed her mind" as fast as circumstances changed. She would make plans and share them with the staff. Then it was the staff's job to bring them to fruition. But as a situation changed, Katie's plan would change with it, and the staff's actions would change accordingly. An example that comes to mind, which illustrates this point, was when we had a mailing to get out. We had a list of hundreds of names of people interested in the Work, and Katie was to make an appearance somewhere. We were to send out the announcement of her date, time and location. We worked up the postcard style announcement, printed up hundreds of copies, printed out the address labels of recipients, and got the labels on the postcards and had nearly all of them stamped. This process took a few days with many volunteers helping out. When we were nearly all done with the project, word came down that her plans had changed. She was not going there after all. We had about five people working on the project when we got the news. We were to throw away those postcards and start on something similar reflecting her new plans.

Customer Service in the Transport Logistics

The South African transport industry is one that is changing. In terms of Customer service there are certain companies that are excelling and are able to provide service that gains them a greater measure of customer satisfaction. Good customer service is an integral part of any business or organization. The process of managing stock, warehouse inventory, and freight transportation is at the heart of logistics. Logistics is the management and coordination of moving inventory from its origination to its ultimate destination. The goal of a logistics team is to find a way to do this process in the most streamlined, cost efficient method possible. The overall High costs in the logistics industry though are a cause for concern as they hinder the ability of organisations to provide maximum efficiency, to their customers thus not achieving maximum customer service. We will discuss what customer service is and its importance in the transport industry. We will look at the challenges facing the South African Transport industry as well as current developments going into the world cup and what these developments mean for the future of the South African transport industry. Customer Service is defined by Vogt and Pienaar as â€Å"the integrated series of activities between a supplier and a buyer, which enhance the sale and facilitate the effective use of the suppliers’ products. When rendered effectively, customer service is the overriding logistics supply chain function that can create demand and retain loyalty. In a broader sense customer service is the measure of how well the logistics system is performing in providing time and place utility for a product or service (Pienaar & Vogt; 2009, 25). According to Christopher and Peck (2003) customer service includes points of contact between a supplier and buyer also including tangible and intangible elements. Logistics performance is extremely important in achieving customer satisfaction. Importance of Customer service The importance of customer service in any organisation and the transport industry as a whole cannot be over emphasized. Customer service is the most critical aspect of the whole supply and distribution chain (Ron). According to Karl it has been proven in surveys that most customers do not come back to certain business establishment because of the indifferences they might have had with the owner, manager and employees regardless if they like the product or service the business renders. Every business management must recognize the reality that customer service is imperative in the success of the business. This ensures customer loyalty and commitment to the business. The company’s ability to focus on customers needs rather than on their own will ensure that company is cost effective and efficient at all times. Characteristics of customer service in transportation There are a number of factors that make up customer service and specifically for the transport industry these include, dependability, time in transit, flexibility of mode chosen, loss and damage performance of the mode, and ability of the transport to adapt to the changing customer needs. (Craig, 2004) Most customers are more interested about receiving their delivered goods on time than whether the person delivering the goods has a cheerful face. Successful companies try to under-promise and over deliver in terms of delivery time. This allows the firms to capture their customers ensuring that the company’s reputation is not jeopardized so firms need to ensure that their lead times are accurate. Customer service excellence is about reliability and consistency. Reliability means that the suppliers commitment to maintain a promised delivery schedule and to advise customers if deliveries subsequently cannot be made on time. This shows that the suppliers are reliable and keep the customer at ease. It is better to switch to a more expensive but reliable supplier than to rely on a relatively inexpensive but erratic supplier. Customer satisfaction is highest when a customer knows they can rely on their goods to be delivered at the specified time and that the goods will be delivered. Companies such as Manline offer customers the service of being able to track their goods in transit through a customer call centre where they can monitor their cargo through real time satellite tracking of their vehicles. Such services allow customers to be more at ease. In South Africa overall this is a concern in the transport industry as the rate of hijacking is high and thus the risk of goods not arriving is high. This means that in South Africa it is imperative that an organisation gets the best security technology in order to meet customer needs. The amount of time in-transit is another important element in customer service within the transport industry. Goods need to be transported and delivered as quickly as possible as customers need their cargo on hand as soon as possible. The flexibility of any mode of transport is another important element in customer service. If an organisation is to provide the best service they need to react to a customer’s changing needs. In the South African transport industry it is sometimes difficult for there to be immediate changes in customer requirements as the most used mode of transportation is road transportation. This means that service delivery in any other form is sometimes difficult or unreliable. The idea is to move goods as quickly, efficiently and cost effectively as possible. JIT (Just-In-Time) deliveries are a powerful force in the modern epoch. Deliveries are getting smaller but more frequent. We are moving into a situation where there is a continuous flow of goods from source to final delivery. Those carriers who are able to adapt to the changes in the market and accommodate a wide set of logistical competencies will be the winners in the new age of transport. Traditional haulers must change their ideas of what industry they belong to and face the challenges of the new order. Fast-moving, 2005) Challenges affecting customer service in South Africa Within the last couple of years the country has been able to address some of the issues within the transport industry, though there is still much that needs to be addressed. There have been various challenges that have and still face South Africa’s growing transportation and physical distribution industry. One of those challenges is that with increased globalization the local industry has to compete wi th foreign industry. Customers want the most reliable yet inexpensive way of transporting their goods and foreign companies are doing this, making it difficult for local companies to stay relevant. Another major challenge which has been addressed to an extent by some companies and aspects of the transport industry is that of technology. Customers want to know the exact specifications of the transportation of their goods. They want to know time of departure, time of arrival, amount of time in transit, and even the route of transit. This then means that the best tracking technology is required. In South Africa this high technology has been slow in infiltrating the transport industry. Devices for tracking and monitoring load carriers using real time satellite tracking is not something that is widely used in the industry. A good example of a company that is doing this though is Manline . This Company has set up a 24-hour control centre operated by fleet trackers that constantly monitor all vehicles and also to apply effective route rationalizing techniques and maximize vehicle productivity and utilization. (Manline 2010). According to the findings of the ‘Research Report for the Infrastructure Inputs Sector Strategy’, commissioned by the Presidency, and compiled by Sudeo International Business consultants. One of the other major challenges facing the South African Transportation industry going into 2010 is that freight volumes travelling by all modes of transport will have to be suppressed for the duration of the world cup. This will have considerable impact on the logistics industry as a whole. Ways to improve and Developments in 2010 The challenges that face the South African industry are ones that can be remedied. The 2010 World cup in South Africa has become a catalyst event in developments in the country and the transportation industry as it is one of the most integral parts of achieving efficient customer delivery and thus achieving high customer satisfaction. An important component of ultimate improvement would be making on-time deliveries every time. When a product is ready for use, the clock starts to count down how long it will take to complete the cycle from completing the manufacturing of a product to the consumption of that product. The longer it takes to get the product into the hands of the consumer, the more money a company loses. It is important that the products are delivered quickly and on time to the customers in order to maintain the company’s customers and keep them loyal. So how does one streamline this process? By implementing a logistics plan of action, a company can do just that. Larger manufacturers will hire a logistics team that is responsible for the routing of goods from the company, to the freight transportation company, and finally to the end client. They will have a database system to track all inventory. They will monitor inventory levels to make sure that a backlog of supply occurs. An additional responsibility of transportation and logistics specialist is to account for accurate transportation times. It is vital for companies to be able to rely and trust that their shipments will arrive in a timely manner. Being well organized accounts for much of this success, but the ability to transport the shipments quickly is also important. Because the country's infrastructure has improved with better maintained highways and interstates, transportation times have decreased. Freight transportation is more reliable now because companies can more accurately predict when a shipment will arrive. Some trucking companies will even guarantee the precise day and hour that a delivery will be made. This is very important because customer satisfaction is often based around on-time deliveries and accurate accounting of merchandise. This has also helped to reduce the cost of shipping freight, since trucking companies now have reliable, more direct routes to utilize. It indirectly affects cost because better roads create less wear and tear on shipping vehicles. It is important for the organization to answer all e-mail and phone calls from customers within an hour. If possible, the owner of the business, personally take care of the problem. This will show that the organization cares about customers and will improve the service quality of the organisation. This is an important area of improvement in South Africa as clients would be able to trust load carriers as they would be in constant contact. It will give customers peace of mind if they can continuously monitor their cargo themselves and also stay in contact with their company. The organisation should offer as many contact methods as possible. Allow customers to contact you by e-mail. Hyperlink the e-mail address so customers won't have to type it. Offer toll free numbers for phone and fax contacts. Some trucking companies have contact numbers written on their trucks so that the customers can be able to contact that particular company when they need their service. The organisation should invite customers to company meetings, luncheons, workshops or seminars in the meeting the manager can inform the customers about when the products will be available in the market because it is important to give customers more than they expect. Create special events for the customers like parties, barbecue's, dances etc. This will make them feel important when the company include them in regular business operations and special events (Larry Dotson, 2004) If a logistic team only concentrates on reducing freight cost, they could potentially lower customer service quality. Therefore, the goal of a logistics manager, or third party administrator, is to find a balance between cost and customer satisfaction. They must also be able to provide accurate tracking information, correctly estimate shipping cost, and be able to calculate delivery dates and times. By being organized, keeping cost low for the clients, and by making on time deliveries, freight management can help control the overall customer satisfaction of their clients. Reducing cost in freight transport is great, but if you can improve customer service at the same time, that’s even better. Logistics software can help reduce costs in freight transportation and logistics while improving customer service quality. (Barone, 2003) In the South African industry research shows that there should be plans to shift back to rail-freight and reduce that of road as the overall cost of damage to roads will eventually filter down in costs to the customer. Although currently there are greater cost savings and cost competition in using road freight. Measuring Customer Service. Measuring customer service in logistics for any organization is crucial to determine whether the organization is doing what the customers are expecting. The needs of the customers differ to a large extent and the reason being is not all customers are treated the same. Since the needs of the customers differ to a large extent, organizations end up knowing so little in general about the customers’ real requirements hence they end up setting the service levels that are too high and hence too costly (Ballou, 1978). The high service levels result also in higher distribution costs and therefore the overall price of a product. Even though the aim of any organization is to meet the needs of each and every customer, the organizations should however try to generalize about customer service as much as possible to drive down the costs. The problem that is encountered while trying to measure the customer service is what factors to measure exactly. There has always been a contradiction on whether the service levels should be determined by the customers or be set by the organizations. The firms normally select factors that are easier to measure such as order handling, order picking times whereas customers might be interested or concerned about the order transmittal and delivery which tend to be more difficult to measure. Therefore to determine those factors or aspects that the customers value the most, the organizations normally use the performance model (Murphy and Wood, 2004). The performance model is a questionnaire that the customers fill on receipt of their orders; its main objective is to determine the percentage of times the firm accomplishes specific goals and objectives. Managers normally set some visible goals against which performance can be measured. These come in two forms; standards and policy statements (Ballou, 1978). The managers might for example set a standard whereby the target is to ensure a 95% in-stock rate, filling customer orders within 24 hours of receipt or a one day order cycle time for all customers staying close to the organization. Against these standards managers can be able to tell if they are meeting and exceeding the customer service levels the organization had set. I should be further noted that it is inefficient and costly to provide more service than the customer expect or requires hence the firm should try to meet to break-even. Some companies take customer service seriously in a sense that they even have the written printed statements. The policy statements promise the customers that the company intends to act in a specified way with regard to service. There are five ways in which the organizations measure or test the customer service levels (Gwilliam M, 2008). Firstly, if the organization is able to fill the orders then it must be meeting the customers’ expectations. Normally the acceptable standard is the 95% fill rate whereby it is only 5% of the time when there is stock out. Secondly it is the delivery of the goods on time. It is vital to measure how fast the organization can deliver the products that have been ordered. If most of the time the goods are not delivered at the targeted date then major changes need to be done. Furthermore, it is important to measure how successfully the customers’ concerns can be resolved. Since the customers use the enquiries to express their concerns, the proportion of the number of customer enquiries that have been effectively resolved can be used as a means of measuring customer service given the number of enquiries that have been received. Another way to measure customer service can be how quick the organization responds to the customers’ mails, emails, and phone calls. If the organization is able to respond to the customers within 24 hrs than the level of customer service is up to standard. The last way of measuring the customer service in logistics is by letting the customer decide. The customers can let the organization know if it is fulfilling the needs of its customers. The customer surveys that focus on the customer service issues can be conducted and from the response of the customer surveys the organization can be able to improve on the areas that the customers are not happy with. Once the level of customer service is known it becomes easier to control it. When the level of customer service is below the standard the customers become dissatisfied, however if the level of customer service is above or exceed what the customers require it increases the costs of the organization. Control is therefore defined as a process of taking corrective action when measurement indicates that the goals or objectives of customer service are not being achieved. For example, if the delivery targeted dates are not met there might be a need of changing the mode of transport or simply the route being used. Firstly the service level standards are set, and then the actual is compared to the standard. If there is a variation then the corrective measures need to be done so that the standard is met. At times the reason why the standard is not met is because it was set too high that it cannot be matched, in this case the standard itself needs to be revised. Conclusion â€Å"The success of South Africa’s infrastructure growth challenges will be dependent on the ability of logistics infrastructure and, in particular, transportation, to cope with the demands placed on it. †(Engineering news, 2007). In the future the quality of customer service will be the main determining factor in the survival of a company as customers become more aware of product offerings that will suit them. The transportation industry in South Africa is changing, with greater emphasis being placed on the customer and their level of satisfaction. This will bring a greater move forward in the industry that will see South Africa competing on the world stage in terms of transportation. Customer service is vital to the survival of any company, organisation or industry and establishing and implementing customer service policies that work is what will lead organisations and industries to greater growth and success.